Frequently Asked Questions
Where does Jaylian ship?
Jaylian currently serves customers primarily in the United States.
Where do orders ship from?
All products are prepared and shipped directly from China. We do not claim to operate a U.S. warehouse.
How much is shipping?
Standard U.S. shipping is $10 for orders under $79 and free for orders of $79 or more. The 2-in-1 Pet Bed Cabinet has a separate flat $60 shipping fee and is not eligible for the $79 free-shipping offer. Mixed orders are calculated at checkout. See our Shipping Policy for details.
How long will delivery take?
Estimated delivery is 5–30 business days after dispatch. Customs, carrier delays, weather, holidays, or address issues may affect delivery dates.
Will I receive tracking information?
When tracking is available, it will be sent to the email used at checkout. Tracking may take several days to update after dispatch.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes or cancellation after processing or shipment has started.
What is the return policy?
You may request a return within 30 days after delivery. Items must be unused and in their original condition and packaging. Customers are responsible for international return shipping when the return is not caused by a defect, damage, or fulfillment error. Please review our Return and Refund Policy before sending anything back.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos. If we confirm the issue, Jaylian will provide an appropriate resolution.
How can I contact Jaylian?
Use our Contact Us page or email joychenyi98@gmail.com. Include your order number when asking about an existing order.